WELCOME TO THE PRACTICE We appreciate the opportunity to provide you with dental care. The information listed is designed to answer many questions our patients have, regarding this office. We want you to know about our policies and methods of practicing. The more you know, the more we can be of service. If there are any questions, please ask, since we do want to be of help. Everyone in this practice operates as a team member. All have been trained as professionals and take pride in delivering professional care. APPOINTMENTS Appointments can be made in person or over the phone. CANCELLATIONS/RE-SCHEDULES A 24 hour working day notice is required for cancellations or re-schedules. Please notify us as soon as possible since appointment hours are scheduled in advance. The prompt notification by yourself, allows us to give your time to another patient who may need just that time. Without prior notification, a charge will occur (on habitual cases) for missed appointments, even if re-scheduled. We help this process by confirming (if you want) appointments 48 hours in advance. EMERGENCIES We respond promptly to all emergencies. 24 hour coverage is given. We are only a phone call away. If the office is closed, Dr. Bydalek can be reached by calling the office number and toning into MAILBOX #1. This will explain how to contact Dr. Bydalek via his beeper. PREVENTIVE RECALL VISITS A crucial part of good dental care, is maintaining your dental investment. You are placed on a recall schedule and mail reminders will alert you when you are due back for preventive cleanings and periodic oral exams. INSURANCE We accept most types of insurance. Because the insurance market is forever changing, please give us a call to see if we accept your type! We follow a program which simplifies the preparation of insurance forms (electronic claims), thereby holding down the costs that are unrelated to the delivery of good dental care. You or our front office staff can prepare and submit the claim. Let us know what is best for you! Please remember that no insurance company attempts to cover all dental care. Some companies pay a fixed allowance for certain procedures and others pay a percentage of the charge. It is your responsibility to pay the deductible amount, co- insurance, or any other balance not paid for by your insurance carrier. With the insurance climate changing so often, questions are certain to arise. We have no control over how your insurance works, other then making sure our codes submitted to your carrier are correct.. If you have any questions about your coverage, please ask! We will be happy to assist you in understanding your benefits; however, the agreement of the insurance company to pay for your dental care is a contract between you and the carrier. PAYMENT We accept: Cash, checks and Visa/Mastercard and payment is expected at the time of your visits (see front desk for details) TELEPHONE CALLS All patients are urged to call with any questions or concerns. If Dr. Bydalek is requested, he will answer the call if he can, but if he is unavailable, he will return your call at his earliest opportunity. 15 Aug 96/ 01 Jan 00: subject to change without notice |
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